I've worked at the University for 25 years, and within the IT Services department since 2006.
Over the years I've been involved with web and accessibility training, UI design, the University Portal, the University's SharePoint intranet, and also University-wide communications about, and user adoption of, new systems and services - for example, Canvas (VLE), Skype for Business, Windows 10, Microsoft Teams, and introduction of multi factor authentication (MFA).
Watch Jacqui's introduction video on YouTube.