Admission Appeals and Complaints Procedure

We are committed to ensure that all decisions concerning admissions are clear, transparent, and consistent. But we understand that there may be reasons why you wish to challenge a decision that has been made in relation to your application or you are unhappy with how your application has been managed or processed. If this is the case, you may wish to submit an appeal or complaint. 

How to Submit an Appeal

An appeal is usually when you have received a decision that means a place on a programme of study has not been offered to you, and you wish for the University to reconsider their decision.

There are two stages to the appeals procedure:

a) Stage 1 – Feedback, to explain how and why a decision has been made.

You should request feedback from the Admissions Office by emailing [email protected], within one calendar month of receiving the admission decision.

b) Stage 2 – Formal Appeal, where the appeal will be formally investigated and a formal response issued.

If you remain dissatisfied having received feedback regarding the admission decision, you can submit a formal appeal, but you must establish at least one of the grounds of appeal. More information on the grounds of appeal and the full procedure can be found in our Admissions appeals and complaints procedure. You will need to complete the formal appeal section of the admissions appeals and complaints form and forward this to [email protected] within one calendar month of receiving feedback.

How to Submit a Complaint

A complaint is usually when an applicant is concerned or dissatisfied with an aspect of their applicant experience. It may be dissatisfaction with the admissions process, the services that we have offered you or the information that we have provided you with.

There are two stages to the complaint procedure:

a) Stage 1 - Early Resolution, which emphasises a resolution at a local level where the issue arose.

You should email your concern to [email protected], outlining what you are unhappy with and what outcome you are seeking. You should submit this within one calendar month of the issue you are complaining about.

 b) Stage 2 - Formal Complaint, in which the complaint will be formally investigated and a formal response issued

 If you remain dissatisfied having received the outcome from stage 1, you can submit a formal complaint, by completing the formal complaint section of the admissions appeals and complaints form and forward this to [email protected], within one calendar month of receiving the stage 1 decision. More information can be found in our Admissions appeals and complaints procedure 

A flowchart showing a summary of the admissions appeals and complaints procedure is also available to download below.

• Admission Appeals Complaints Procedure